Privacy Policy

Last updated October 5, 2026

This Privacy Policy explains how DOSE Molecules ("DOSE Molecules", "we", "us") collects, uses, shares and protects personal information, and the privacy rights and choices available to you, when you use dosemolecules.com, our emails and text messages, and our products and services (together, our "Services").

Personal Information We Collect

Information you provide to us. This may include:

• Contact details, such as your first and last name, email address, mailing and shipping addresses and phone number.
• Account and subscription data, such as your order numbers, subscription plan, billing dates and the preferences you set when managing your subscription.
• Order and purchase history, including what you bought, when, for how much, and your interactions with our checkout page.
• Payment details, such as your payment card information and billing address. Payments are handled by our payment processors, and we do not store your full card number.
• Communications you exchange with us, including emails, customer support conversations, feedback and anything else you choose to share.
• Reviews and User Content, such as your name, star rating, written review, photos and the order number used to verify your purchase.
• Survey and feedback data, including information you provide in surveys, quizzes or private feedback, such as your skin type, skin concerns and goals.
• Marketing data, such as your preferences for receiving marketing emails and texts, and details about how you engage with them.

Information from third-party sources. We may combine information you give us with information from other sources, such as:

• Social media platforms, if you interact with us or our ads on those platforms, or connect a social account.
• Data providers, such as information services, data co-operatives and data licensors, who may provide demographic, interest or contact information.
• Marketing and advertising partners, such as companies we run joint promotions with, and ad platforms that report on the performance of our ads.
• Public sources, such as publicly available social media profiles.

Information collected automatically. When you use our Services, we, our service providers and our advertising partners may automatically collect information about you, your device and your activity over time, such as:

• Device data, such as your operating system and version, device type, manufacturer and model, browser type, screen resolution, IP address, unique device and advertising identifiers, language settings, mobile carrier, and general location such as city, state or region derived from your IP address.
• Online activity data, such as pages you view, how long you spend on them, the website you came from, the links you click, how you navigate between pages, products you view or add to your cart, access times, and whether you open our emails or click links in them.

We collect this information using cookies, pixels, tags, software development kits and similar technologies. See Cookies and Similar Technologies below.

How We Use Personal Information

To provide our Services and fulfil our contract with you, including to:

• process your payments, fulfil, ship and deliver your orders, and manage your subscription, renewals, skips and cancellations;
• verify purchases and publish reviews;
• provide customer support and honor our money-back guarantee;
• send you order confirmations, shipping updates, billing notices, security alerts and other service messages.

To operate, improve, personalize and protect our Services, including to:

• understand your needs and interests and personalize your experience, the products we recommend and our communications;
• analyze how our Services are used, measure performance and fix problems;
• run surveys, research and product development, including creating aggregated, de-identified or anonymized data that no longer identifies you;
• prevent, detect and investigate fraud, abuse, security incidents and other harmful or illegal activity.

For marketing, including to send you marketing emails and text messages about our products, offers and news, in line with your preferences and where permitted by law. You can opt out anytime as described below.

For interest-based advertising, including to show you ads for our products on other websites, apps and social platforms, to reach people similar to our customers, and to measure how well our ads work. To do this, we may share information such as your email address in hashed form, device and advertising identifiers, and your activity on our Services with advertising partners.

To comply with law and protect our rights, including to meet tax, accounting and other legal obligations, respond to lawful requests, enforce our Terms, and establish or defend legal claims.

With your consent, for any other purpose we tell you about when we ask for it.

How We Disclose Personal Information

We may disclose personal information to:

• Service providers who perform services on our behalf, such as payment processing, website hosting and data storage, order fulfilment and shipping, customer support, email and text message delivery, analytics, fraud prevention and IT services. They may only use personal information to provide services to us.
• Payment processors, who collect and process your payment information directly when you buy, under their own privacy policies.
• Advertising and marketing partners, such as ad networks, social media platforms, data providers and data co-operatives, for interest-based advertising, measurement and other marketing, including for their own purposes. Under some state laws this may be considered a "sale" of personal information or "sharing" for targeted advertising. You can opt out as described below.
• Professional advisors, such as lawyers, accountants, auditors, bankers and insurers, as needed for the services they provide to us.
• Authorities and others, such as law enforcement and government agencies, when we believe in good faith that it is required by law or necessary to protect rights, property or safety.
• Business transferees, such as buyers, investors and other participants in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy or similar transaction involving our business.

Information you post publicly, such as reviews, can be seen and used by others.

Cookies and Similar Technologies

We and our partners use cookies, pixels, tags and similar technologies to:

• make our Services work, for example to keep your cart and keep you signed in to manage your subscription;
• understand how our Services are used and improve them (analytics);
• personalize your experience and our advertising, and measure the results of our ads.

Most browsers let you block or delete cookies. If you block essential cookies, some parts of our Services may not work. You can also limit interest-based ads through your device settings (for example, "Limit Ad Tracking" or resetting your advertising ID) and through industry opt-out tools such as optout.aboutads.info and optout.networkadvertising.org.

Session recording and heatmaps. We use Microsoft Clarity to understand how visitors use our website and to fix problems. It captures how you interact with our pages, such as clicks, taps, scrolling and mouse movement, to create session replays and heatmaps. Text you type into forms is masked and not captured, and we don't record our checkout, account or money-back claim pages. Microsoft processes this data as our service provider and under the Microsoft Privacy Statement (privacy.microsoft.com). Clarity doesn't run in browsers that send a Global Privacy Control signal, and you can also block it by blocking cookies for clarity.ms.

Global Privacy Control. We honor Global Privacy Control (GPC) browser signals as a request to opt out of the sale and sharing of your personal information for that browser.

Your Privacy Rights and Choices

Marketing emails. You can unsubscribe using the link at the bottom of any marketing email. We'll still send you service messages about your orders and subscription.

Text messages. Reply STOP to any text to opt out of marketing texts, or HELP for help.

Manage your subscription. You can view and update your subscription, skip orders and cancel at dosemolecules.com/account.

Opt out of sale, sharing and targeted advertising. To opt out of the sale of your personal information or its sharing for targeted advertising, email hello@dosemolecules.com with the subject "Do Not Sell or Share My Personal Information", or turn on Global Privacy Control in your browser.

Personal information requests. Depending on where you live, including California, Colorado, Connecticut, Virginia, Texas, Oregon and other US states, and the UK and EU, you may have the right to:

• know what personal information we collect, use and disclose about you, and get a copy of it in a portable format;
• correct inaccurate personal information;
• delete personal information we no longer need;
• opt out of the sale of personal information, sharing for targeted advertising and certain profiling;
• limit the use of sensitive personal information;
• object to or restrict certain processing, and withdraw consent where we rely on it.

To make a request, email hello@dosemolecules.com from the email address linked to your orders. We may need to verify your identity before responding. You may use an authorized agent to make a request for you, and we may ask for proof of their authority. We'll respond within the time required by law, and we won't discriminate against you for exercising your rights. If we deny your request, you may appeal by replying to our decision. If you're not satisfied, you may also contact your state attorney general or local data protection authority.

Consumer Health Data

Some information you share with us, such as skin concerns or conditions you mention in surveys, reviews or messages, may be considered consumer health data under some state laws. We collect and use it only to provide and improve our products and your experience, and with your consent where required. We don't sell it. You can ask us to delete it anytime by emailing hello@dosemolecules.com.

Security

We use technical, organizational and physical safeguards designed to protect personal information, including encrypted connections and PCI-compliant payment processing. No security measures are perfect, and we can't guarantee absolute security.

International Data Transfers

We are based in the United States, and we process and store information in the United States and other countries where our service providers operate. These countries may have different data protection laws than where you live. Where required, we use appropriate safeguards for these transfers.

Retention

We keep personal information only as long as needed for the purposes described in this policy, such as providing our Services, meeting legal, tax and accounting obligations (usually up to 7 years for order records), resolving disputes and enforcing our agreements. When we no longer need it, we delete or anonymize it.

Children

Our Services are not intended for anyone under 18, and we don't knowingly collect personal information from children under 16. If we learn we have, we'll delete it.

Other Sites and Services

Our Services may link to websites and services run by others, such as social media platforms. We don't control them and aren't responsible for their privacy practices. Please read their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we'll update the "Last updated" date above and, where required by law, notify you in another way, such as by email.

Privacy Snapshot

• Identifiers (name, email, postal address, phone, IP address, device and advertising IDs). Collected from you, automatically and from third parties. Used to deliver our Services, improve and personalize them, and for marketing and advertising. Disclosed to service providers and to advertising partners (you can opt out).
• Customer records (contact and payment details). Collected from you. Used to deliver our Services and for marketing. Disclosed to service providers and payment processors.
• Commercial information (products bought, order and subscription history). Collected from you and automatically. Used to deliver, improve and personalize our Services, and for marketing and advertising. Disclosed to service providers and to advertising partners (you can opt out).
• Internet and device activity (pages viewed, clicks, email engagement). Collected automatically. Used to improve and personalize our Services and for marketing and advertising. Disclosed to service providers and to advertising partners (you can opt out).
• Inferences (preferences and interests drawn from the above). Created by us and our partners. Used to personalize our Services and for marketing and advertising. Disclosed to service providers and to advertising partners (you can opt out).
• General geolocation (city, state or region from IP address). Collected automatically. Used to calculate tax and shipping, prevent fraud, and for marketing and advertising. Disclosed to service providers and to advertising partners (you can opt out).
• Sensitive information (skin concerns you choose to share). Collected from you. Used only to provide and improve our Services. Not sold or shared for advertising.

How to Contact Us

Questions, requests or complaints about your privacy? Email hello@dosemolecules.com.